Fibral
Help

Support

Answers first, then a person
Stuck? Most account, subscription and data questions are answered below. For anything else, email [email protected] [To be completed: confirm [email protected] is a monitored inbox].

01Contact us

Email [email protected] [To be completed: confirm [email protected] is a monitored inbox].

A few things make an answer much faster:

  • The email on your account. It is how we find you; we never need your password, and we will never ask for it.
  • Your phone. The model, and its iOS or Android version.
  • What you did, and what happened. A screenshot is often worth more than a paragraph.

02Signing in

Forgot your password? Request a reset link at fibral.app/reset-password. The link it emails you works on your phone, and the new password works in the app straight away.

The app and this dashboard share one account: the same email and password sign you in to both.

03Subscription and billing

Subscriptions are bought, managed and cancelled through the Apple App Store or Google Play, not through Fibral. We never see your payment details, so the store is also where refunds are requested.

Deleting the app or your Fibral account does not cancel a subscription. Cancel it in your App Store or Play Store subscription settings, or it will keep billing.

The full terms are in Subscription and billing.

04Your data

  • Get a copy. Export everything Fibral holds about you from Settings. See Getting a copy of your data.
  • Delete your account. From Settings in the app or on this dashboard. It is immediate and cannot be undone, so export first if you want a copy. See Deleting your account.

Neither one needs an email to us.

05Training advice

Fibral’s coach explains and adjusts your training; it is not a doctor. If something hurts, stop and see a professional. Read Fibral is not medical advice.